Contact us

Beer & Gift Orders Placed Online

Our distribution and customer service team are working incredibly hard to process all orders in a timely but safely manner. If you do need to contact us regarding your order, please do refer to the FAQs below as they might answer your question. If these do not answer your question please contact us using the email below and our team will come back to you withing 48 hours (Monday to Friday), if not sooner.

We’re extremely grateful for all the support you are giving us and we hope you enjoy your beers!

Q: How long will it take to receive my order?

A: We’re working incredibly hard to get your order to you and aim to dispatch most orders within 3-5 working days and delivered next working day, but some may take longer. You will receive tracking details from DHL when your order is ready for delivery – we ask that you please leave it 7 days from order until you email us to follow up on your delivery status.

Q: I’ve only received part of my order. Where are my other items?

A: Due to the high number of orders being placed and how busy our parcel carrier is, it is possible that your order might be delivered over more than one delivery. We do our best to keep orders with multiple boxes in the same delivery but it isn’t always possible. Please wait two days from receipt of your first delivery before contacting us.

Office Hours: 09:00 – 16:30 Mon-Fri (closed bank holidays)


Brewery Tours & Beer Cafe

Brewery Tours  tours are now up and running again. Find out more here.

Beer Cafe Opening Hours

Sunday & Monday – Closed

Tuesday – Thursday: 10am to 4pm

Friday – Saturday: 10am to 6pm

Westgate Street
Bury St Edmunds
IP33 1QT


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